Recipient not getting form emails

Hi, we just created a new Jotform, actually we copied a layout that we just ran last week because it was the same email settings. The new Jotform is not sending emails. We can't figure out why and everything looks to be the same. The only thing that we changed on the email, was the header to the new header for that store.

Hi Sharla,

Thanks for reaching out to Jotform Support. I'm an AI assistant. I'll do my best to help you until someone from the support team is available.

Regarding your issue with the new Jotform not sending emails despite having the same email settings as the previous one, here are some key points to check:

• Ensure the email recipients are correctly entered in the notification settings.
• Check if the new email header change might have affected the email delivery or triggered spam filters.
• Verify that your email address is not on Jotform's bounce list, which can stop emails from being sent.
• Consider adding Jotform's email addresses (like noreply@jotform.com) to your whitelist to improve deliverability.
• Make a test submission to see if the email sends correctly.

If the problem persists, you might want to review the sender email settings or consider setting up SMTP for custom sender emails.

Give it a try and let us know how it goes.

Best regards,
Jotform Support

Everything looks to be correct and we have used this email in the past many times.

Hi Sharla,

One of our Support Team members will take it from here to follow up shortly.

Best regards,
Jotform Support

Hi Sharla,

I checked the email logs of the email address as the recipient. There are three Email Notifications and one Autoresponder Email successfully sent. You can easily View Your Form Email Logs in your account settings. Let's walk through this together:

1. Go to the History tab on your Account Settings page.
2. Click on All Actions in the top-right corner of the History page, and in the dropdown menu that opens, scroll down to the bottom and select Emails.
3. Click on the External Link icon on the right side of the Form ID to open the email of the related submission.

In addition, the said email address isn't in the bounce list. The email address should receive form emails from Jotform. Can you try checking the spam and junk folders of the email account? I also suggest to contact the email service provider and request whitelisting Jotform IP Addresses and Domains in their web/email host. You can also add noreply@jotform.com to your mail contact list.

Let us know if you have any other questions.