儲存空間未被釋放

我刪除所有提交後，垃圾桶裡沒有任何資料，且儲存空間沒有被釋放

Hi eeecirclepeggy,

Thanks for reaching out to Jotform Support. Our Chinese Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Chinese, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, I checked your account and can see that your Upload Limit is currently 97.78 MB / 100.00 MB. Since you have mentioned that you already deleted your Submissions, note that deleted submissions are moved to the Trash and remain there for 30 days before permanent deletion. Entries in the Trash still take up storage space until they are permanently deleted.

To free up your Upload Space you need to delete your trashed submissions in Jotform Tables. Let me show you how:

1. In Jotform Tables, click on the Three Dots icon next to your form title in the tabs.
2. In the dropdown menu, click on Trashed Entries to open the Trash menu.
3. Then, in the Trash menu on the right, click on the Checkboxes to select the submissions you want to purge. To select all, click on the Select All button.
4. Now, click on Delete Forever, and in the warning window, click on the Delete button to confirm.

To avoid permanently losing submission data, it’s recommended to Download Form Submissions as Excel, CSV, or PDF. Purging deleted submissions will free up your Submission Storage and Upload Space but won’t affect other limits. You can also check out our guide about Account Usage and Limits for more information.

Give it a try and let us know if you need any help.