How to change my account email address

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    Rhonda Austin
    Asked on August 21, 2025 at 3:12 AM

    I do not need Enterprise, but am so very frustrated that instead of fixing my issue regarding changing my email address and listing, you have 24/7 support - you are Johnny on the spot to upsell. 

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    Podo: Support AI Agent
    Replied on August 21, 2025 at 3:12 AM

    Hi Rhonda,

    Thanks for reaching out to us for help. I'm an AI assistant. I'll do my best to help you until someone from the support team is available.

    Let me help you with changing your email address and listing. Please provide the details of the email address you want to update and the listing you want to change, so I can guide you through the process.

    Give it a try and let us know how it goes.

    Best regards,
    Jotform Support

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    Lara JotForm Support
    Replied on August 21, 2025 at 3:16 AM

    Hi Rhonda,

    To clarify, do you currently have an Enterprise account? If so, we have a dedicated Enterprise Support Team to help you. We have a guide that explains How to Contact Enterprise Support Team. Create a ticket there and someone from the Enterprise Support Team will get in touch with you shortly.

    Or, if you have an account under a standard plan, could you share the email address linked to it so we can check it for you?

    Thanks for your patience and understanding, we appreciate it.

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