Form isn't showing the fields when submitted?

  • Profile Image
    hawkram
    Asked on August 20, 2025 at 11:38 PM

    https://jmp.sh/ZbT28klE

    Here is the link: https://underdogsf.org/#donate

    Let me know if we can adjust this, thanks.

  • Profile Image
    Podo: Support AI Agent
    Replied on August 20, 2025 at 11:38 PM

    Hi Jason,

    Thanks for reaching out to Jotform Support. I'm an AI assistant. I'll do my best to help you until someone from the support team is available.

    Regarding your form not showing fields when submitted, please try the following steps:

    1. Log out of your account and clear your browser cache and cookies, then log back in.
    2. Try a different browser or internet connection to see if the issue persists.
    3. Clear your form cache by going to your Profile Picture > Settings > Form Caches section > Clear Cache.

    If the problem continues, please provide more details about the issue or any error messages you see.

    Give it a try and let us know how it goes.

    Best regards,
    Jotform Support

  • Profile Image
    Jason JotForm Support
    Replied on August 21, 2025 at 12:20 AM

    Hi Jason,

    Can you confirm from which data the fields are missing after submission? Is it in the notification email If you can take a screenshot of what’s happening, that'll help us to understand better what’s going on. Let me show you how to post a screenshot to our Help Center:

    1. On the Help Center page, scroll down to the Your Answer section and click on the Image icon.

    2. Drag and drop your image into the Upload box, or click on it and select your file.

    3. Then, click on the Add button in the bottom-right corner of the window.

    Form isnt showing the fields when submitted? Image 1 Screenshot 30

    4. To resize it, click on your screenshot and then click on one of the boxes in the corners, and drag it inward.

    5. Once you're finished, click on the Post Answer button at the bottom right of the Your Answer section.

    Form isnt showing the fields when submitted? Image 2 Screenshot 41 That's it. Once we hear back from you, we'll be able to help you with this.