Condition Works for One Answer but Not the Other

I am working on creating a condition based on an answer given. It works for one option- Meaning that creating the condition based on the answer given, it does hide and show what is needed. But for the other option- it doesn't work. I need the second option to work as well as the first.

I'm not sure if im doing something wrong, but i have tried several options and its not working.

Hi Eric,

The reason nothing shows up when you select EOD and click Next is because of how Jotform handles page breaks combined with conditional show/hide logic. When you select EOD, all of the EOD fields are hidden by default, and the condition only reveals them after moving to the next page. Since the page break itself is never hidden or skipped, Jotform lands on a page that looks empty, giving the impression that nothing is showing.

To fix this, there are two reliable approaches.

The first and most recommended option is to use Skip to Page logic instead of show/hide conditions. In this setup, you don’t hide any fields at all. Instead, when the user selects BOD, the form will automatically skip to the BOD section. If the user selects EOD, the form will skip directly to the EOD section. This keeps the navigation buttons intact, avoids the problem of blank pages, and makes the form easier to maintain.

Condition 1 – If BOD is selected:

Condition 2 – If EOD is selected:

As a result:

The second option is to continue using Show/Hide Field conditions, but keep both the EOD and BOD sections on the same page rather than splitting them with page breaks. This way, your conditions will reveal only the relevant questions without creating a scenario where the next page appears empty. However, this approach is less clean if you want the sections to feel like completely separate parts of the form.

In short, your current issue comes from trying to hide fields across different pages. The cleaner solution is to use Skip to Page logic, which avoids blank pages entirely. If you prefer to stick with show/hide, then both sections should live on the same page.

Give it a try and let us know if you have any other questions.