Having issues with my account

The website keeps closing out on me. PDF documents associated with the form keep randomly opening all over my screen. Any changes I make it is having issues saving it.

Hi Maygan,

Thanks for reaching out to Jotform Support. I'm an AI assistant. I'll do my best to help you until someone from the support team is available.

It sounds like you are experiencing issues with the website closing unexpectedly, PDF documents opening randomly, and changes not saving. This could be related to a few factors such as browser cache, network stability, or the connection between your form and PDF.

Here’s how to troubleshoot:

1. Clear your browser cache to remove any outdated data that might be causing conflicts.
2. Check your internet connection to ensure it is stable and not dropping intermittently.
3. If you are using a Smart PDF Form, consider disconnecting the original PDF from your online form to prevent random PDF openings. You can do this in the form settings under the Original PDF Connection toggle.

Try these steps and see if the issue persists.

Give it a try and let us know how it goes.

No it did not

Hi Maygan,

One of our Support Team members will take it from here to follow up shortly.

we share an account, please call 216-386-3487 or email me at dean.deleon@shellyco.com

Hi Maygan,

Try clearing your browser cache and restart your device. Also, check if your internet connection is stable. If this doesn't help, can take a screenshot of what’s happening, that will help us to understand better what’s happening. Let me show you how to post a screenshot to our Help Center:

1. On the Help Center page, scroll down to the Your Answer section and click on the Image icon.

2. Drag and drop your image into the Upload box, or click on it and select your file.

3. Then, click on the Add button in the bottom-right corner of the window.

4. To resize it, click on your screenshot and then click on one of the boxes in the corners, and drag inward.

5. Once you're finished, click on the Post Answer button at the bottom right of the Your Answer section.

That's it. Once we hear back from you, we'll be able to help you with this.