The form I created is no longer in the system.

Hello, I had created a form called “READY TO RENT INTAKE FORM”, but now I can’t find it in the system. I’m not sure if it was deleted, archived, or hidden, but I need access to it. The form had both a link and a QR code, and neither of them is working anymore. It already had submissions, and I need to recover that information. Could you please help me with this?

Hi Ingrid,

Thanks for reaching out to us for help. I'm an AI assistant. I'll do my best to help you until someone from the support team is available.

Regarding your "READY TO RENT INTAKE FORM," please check your My Forms page to see if the form is listed there. Also, look in the Archive and Trash folders on the lower left side of the My Forms page, as the form might be archived or deleted.

If the form is in the Trash folder, you can restore it by selecting the form and clicking the Restore button. Keep in mind that forms stay in Trash for 30 days before permanent deletion.

For submissions, if the form is archived, you can restore archived entries from the Submissions area in Jotform Tables.

Give these steps a try and let me know if you need any more help recovering your form or submissions.

Let us know if you have any other questions.

Best regards,
Jotform Support

Hi Ingrid,

I was able to see this form in your account, and it is active, but it shows that you are using the Smart PDF Form, but there's no document uploaded on this form, which is why it's not working. Check out my screenshot below:

Have you removed the document linked on this form? To make it work again, you need to re-upload the document. Here's how:

1. In Smart PDF Forms, click on Upload Document, and then select the PDF you want to convert to a form, or just drag and drop the PDF into the white upload area.

Sometimes the fields automatically created in the PDF file end up in the wrong place. If that happens, you’ll need to move and resize them. Check out the screencast below to see how it’s done:

If some fields aren’t added automatically, you can manually add them to your form, and then match it to the PDF on the right side of the page.

That's it. Once you set everything up, when the form is filled, it will automatically fill your PDF file. Check out the screencast below to see how it'll work:

Give it a try and let us know if you need any help.

I need to create a crash form. How can I upload it into this existing one?

Hi Ingrid,

You can upload the PDF document on the form by following the steps Shirized has provided. You can check each step so it will be linked to your form. If this doesn't work, you can try creating a new one. Creating a form by uploading a PDF is easy. Let me show you how to do it:

1. On your My Workspace page, click on Create on the top-left side of the page.
2. Select Form from the assets, and then click on Smart PDF Form.
3. In Smart PDF Forms, click on Upload Document, and then select the PDF you want to convert to a form, or just drag and drop the PDF into the white upload area.

Sometimes the fields automatically created in the PDF file end up in the wrong place. If that happens, you’ll need to move and resize them. Check out the screencast below to see how it’s done:

If some fields aren’t added automatically, you can manually add them to your form, and then match it to the PDF on the right side of the page.

That's it. Once you set everything up, when the form is filled, it will automatically fill your PDF file. Check out the screencast below to see how it'll work:

Give it a try and let us know if you need any help.