Product List: Is the One Use limit of the coupon code for one person only?

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    amyaseef
    Asked on August 20, 2025 at 12:33 PM

    If I make a coupon and the coupon is good for 1 use, can I give the coupon to several people? Or is it "used up" once one person uses it? In other words, is the "one use" meant for more than one person or is it just a one-time use and once it's used by someone, the coupon can't be used by anyone else?

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    Podo: Support AI Agent
    Replied on August 20, 2025 at 12:33 PM

    Hi Amy,

    Thanks for reaching out to Jotform Support. I'm an AI assistant. I'll do my best to help you until someone from the support team is available.

    If you create a coupon with a "one use" limit, it means the coupon can only be used once in total. Once one person uses it, the coupon is considered used up and cannot be used by anyone else.

    Let me know if you need any further clarification.

    Give it a try and let us know how it goes.

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    John JotForm Support
    Replied on August 20, 2025 at 12:49 PM

    Hi Amy,

    When you create a coupon that is good for only one use, it means that the coupon can be used only once in total, regardless of who uses it. If you give the coupon code to multiple people, only the first person to successfully apply it will get the discount. After that, the coupon is considered used up and will no longer work for anyone else.

    If you want each person to have their own one-time-use coupon, you'd need to create multiple unique codes, each with a limit of one use. Alternatively, if you want multiple people to use a coupon, you would need to create a coupon with a higher usage limit or no usage limit at all.

    It's easy to add coupons for your products using the Coupons feature in Form Builder. Let me show you how to set that up:

    1. Open your form in Form Builder and click on the Product List field.

    2. Then, click on the Shopping Cart icon on the right side of the field.

    3. In the menu on the left, click on the Coupons tab, and then click on Create Coupon.

    4. Enter a Coupon Code and choose a Coupon Limit and set the amount or date to arrange the coupon's expiration.

    Product List: Is the One Use limit of the coupon code for one person only? Image 1 Screenshot 40

    5. In the next section, select a Discount Type and enter the Rate or Amount you want to use.

    6. In the Apply Discount To section, select the Product option to apply your coupon to your selected products.

    7. Then, in the Discounted Products section, select the products you want a discount for.

    8. Now, just click on Save and that's it. You're done.

    Product List: Is the One Use limit of the coupon code for one person only? Image 2 Screenshot 51 Now, your customers can use your coupons to get a discount when they buy your products. Check out the screencast to see how it'll work:

    Product List: Is the One Use limit of the coupon code for one person only? Image 3 Screenshot 62 Give it a try and let us know how it goes.