Notification Emails are not sent

Hello,

I am having an issue where I am not being sent emails of the submissions of one of my forms. The other forms are working fine, but this one has given me an error for 4 days now.

Hi Bowen,

Thanks for reaching out to Jotform Support. I'm an AI assistant. I'll do my best to help you until someone from the support team is available.

Regarding the issue with email submissions not coming through for one of your forms, here are some quick checks and steps you can take:

1. Verify the Notification Email Settings: In your Form Builder, go to the Settings tab, then Emails. Check the Notification Email for that specific form to ensure the recipient email address is correct.
2. Check Spam or Junk Folder: Sometimes emails may land in spam. Make sure to check and mark Jotform emails as not spam.
3. Check Bounce List: Confirm your email is not on Jotform's bounce list by visiting your Account Settings.
4. Whitelist Jotform: Add Jotform's IP addresses and domains to your email whitelist to improve deliverability.

If these steps don't resolve the issue, you might want to try setting up SMTP to use your email server for sending notifications.

Give it a try and let us know how it goes.

Best regards,
Lauren

I am only having the issue with ONE form, out of my other 6. I am still receiving email notifications like normal from my other forms.

Hi Bowen,

Thank you for the update. A member of our Support Team has now taken over your case and will assist you further.

Best regards,
Lauren

Thank you

Hi Lauren,

If you share the link to your form, I can check it out and help you with a solution. Or can you confirm if it's this form? The email recipients in the notification aren't in our bounce list, so they should receive the emails as intended. Mind grabbing a screenshot of what you’re seeing and sending it over? Our guide on How to Post Screenshots to Our Help Center shows you how.

After we hear back from you, we’ll know what’s going on and how to help.