Email Address Keeps Returning to Bounce List

Dear Jotform Support Team,

I hope you are well.

We are experiencing a recurring issue with our account email notifications. Our email address keeps moving to the bounce list, which results in us not receiving form submission notifications.

I removed our email from the bounce list yesterday, but today it was placed back on the list again. This has happened multiple times before and is disrupting our workflow.

Could you please assist in investigating why our email is repeatedly being added to the bounce list and help us resolve this issue permanently?

Attached is the screenshot of what we see when logging in the next day after this was/is fixed.

We require your urgent assistance with this recurring issue.

Kind regards,

Hi CareChampTeam, it sounds like the recurring bounce issue is really affecting your workflow. To help prevent this, I recommend reviewing some key steps to ensure your email notifications are set up correctly and to avoid being added back to the bounce list. You might find it useful to check the guidance available through the User Guide button below, which covers how to prevent email bouncing issues effectively. Let me know if you want me to walk you through any specific steps or if there's anything else I can assist with!
User Guide

Hello and thank you for your email.  This auto-reply is just to let you know that you are important to us and someone from our team will get back to you as soon as possible. In the meantime, check out our client reviews and watch this short clip to get a feel for what our caregiver Champs do on a daily basis, as well as a heartfelt client testimonial.  Our Team – Where teamwork makes the dream work! We are committed to making your life easier! The CareChamp Team t: +27 (0)87 944 6299 e: care@carechamp.co.za Quality care provided nationwide.
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Hi CareChampTeam,

Thank you for sharing the details and the screenshot — I completely understand how disruptive it is when your address keeps ending up on the bounce list. Let’s work on making sure this doesn’t happen again.

When an email server rejects messages (due to authentication, security policy, or size limits), Jotform automatically adds the address to the bounce list to avoid repeated failures. That’s why you see your notifications stop until you manually remove the address.

Steps to fix this permanently:

Use Jotform’s verified sender

• In your Notification Email, set the Sender Email to noreply@jotform.com or noreply@formresponse.com.
• These are our verified senders and much less likely to be rejected.
• Allowlist Jotform’s sending domains and IPs
• Please ask your IT/email team to add Jotform’s domains and IP addresses to your allowlist or safe senders.
• This prevents your server from classifying our messages as spam or blocking them.

(Recommended for maximum reliability) Use your own SMTP

• You can configure your form emails to be sent directly through your mail server using SMTP.
• This ensures the messages pass all SPF/DKIM/DMARC checks and won’t bounce back.
• Guide: How to Set up SMTP for Jotform Emails

Avoid common triggers

• Keep PDF attachments small or disable them if not required (large attachments often cause rejections).
• If you’re emailing a group or alias address (e.g., support@...), make sure it accepts messages from external senders.
• Limit the number of recipients per notification (use separate emails instead).
• 
  

Helpful resources (as Podo mentioned)

• How to Prevent Email Bouncing Related Issues

Please try applying the steps above and let us know how it goes. If you continue to experience the same issue, just share the details with us and we’ll be glad to assist you further.

Best!