Spinner stuck on calendly after jotform submission redirect

Hi there,

My form has a redirect upon submission (instead of thankyou page) to calendly. It uses merge fields that pull data across. But when user books call on calendly page, the spinner seems to get stuck. This causes users to book multiple times, when in reality the first booking went through.

Can you diagnose, resolve, test and share solution with me?

I'm sharing below my chat with podo about this:

• You have a Jotform at https://form.jotform.com/ccareinc/recipient-referral that redirects to a Calendly link after submission.
• The redirect URL you use includes form field placeholders like {name3}, {email8}, etc., but Calendly gets stuck on a loading spinner. https://calendly.com/ccarefriend/ccare-services?name={name3}&email={email8}&a1={newMobile66}&a2={typeA9}&guests={email15}
• I explained that the issue may be due to unencoded or empty URL parameters causing Calendly to hang.
• I suggested using Jotform's URLENCODE feature to encode form field values in the redirect URL, for example, {URLENCODE:name3}, to ensure special characters do not break the URL.
• You preferred to raise a support ticket for this issue instead of handling the technical details yourself.
• I guided you on how to contact Jotform support directly to get help with verifying and fixing the redirect URL.
• Finally, you asked if you could export this chat, and I mentioned you can copy the conversation manually or I can provide this summary for easier saving.

Thanks,

Hi Shlomo,

Thanks for sharing the details. The issue with the Calendly spinner getting stuck after redirect from your Jotform submission is likely due to unencoded or empty URL parameters in your redirect link. This can cause Calendly to hang on loading.

Here’s a concise solution:

1. Use Jotform's URLENCODE feature to encode all form field values in your redirect URL. For example, replace {name3} with {URLENCODE:name3} and do this for all merge fields. This ensures special characters don’t break the URL.
2. Check for empty fields in your form data that might be passed as empty parameters in the URL. Try to handle or conditionally exclude them if possible.
3. Test the updated redirect URL after encoding to confirm the spinner no longer gets stuck on Calendly.

If you want a more seamless integration, consider using Jotform’s built-in Calendly integration via the Appointment field or the Calendly widget, which handles data transfer more smoothly.

Let me know if you need help with applying these changes.

Best regards,
Jotform Support

Hi Shlomo,

Thanks for reaching out to us for help. I checked your redirect URL to Calendly and see that it's correctly set up. I also tested a cloned version of your form, and the Calendly link works just fine on my end. Check out my screencast below to see my results:

In case you're referring to the Schedule Event button in the Calendly, you can contact Calendly Support to check what's happening.

Let us know if you need any more help.