Forwarding Problems

Here is a screenshot of the error message I get when trying to forward a submission.

Hi John,

Thanks for sharing the screenshot of the error message you receive when trying to forward a submission. This helps us understand the issue better.

To assist you efficiently, please ensure your form and email settings are correctly configured, including the sender and recipient emails. Sometimes, email forwarding issues can be related to these settings or temporary network problems.

If the problem persists, please let us know, and we'll look into it further for you.

Give it a try and let us know how it goes.

Jotform Support

It is not fixed. AI is not as good

Hi John,

Sorry to hear the issue isn't fixed yet. Let's try checking your email forwarding settings again and ensure there are no restrictions or filters blocking the emails. Also, verify that your email address is not on any bounce or block lists.

If you continue to experience problems, please provide any additional details or error messages you see.

Jotform Support

No help at all.

Hi John,

One of our Support Team members will take it from here to follow up shortly.

Hi John,

The error you’re seeing Failed to load plugin: charmap comes from the text editor in the Forward Submission window. It’s related to a missing plugin that Jotform uses for inserting special characters, but it does not affect your ability to forward the submission itself. You can still proceed with forwarding the submission normally, even if that error appears. If you’d like to clear it up, try these steps:

1. Clear your browser cache and cookies, then reload the page.
2. Try accessing your account in another browser, like Chrome, Firefox, or Edge. to see if the issue persists.
3. Ensure that no browser extensions or ad blockers are preventing resources from loading from cdn.jotfor.ms.

Give it a try and let us know if you have any other questions.