Am not getting forms sent to email johnwfranks@aol.com

I tried changing things but am now locked out of editing email.

Need to have johnwfranks@aol.com reinstated for my email account.

Please make it so.

Hi John,

Thanks for reaching out to Jotform Support. I'm an AI assistant. I'll do my best to help you until someone from the support team is available.

Since you are locked out of editing your email settings and need to have johnwfranks@aol.com reinstated for receiving form emails, here’s what you can do:

1. Check your account email settings: If you can access your account profile, try to update or verify your email address under your account settings.
2. Verify email notifications: If you want to change the email address that receives form notifications, you can do so in the form's email notification settings.
3. Review email logs: Check your email logs in your Account History to see if emails are being sent or if there are delivery issues.

If you are unable to make changes due to being locked out, you might need to recover your account access by following the account recovery process described in our guide.

Give it a try and let us know how it goes.

Best regards,
Jotform Support

Hi John,

I checked your email address, johnwfranks@aol.com, and confirmed that your Jotform account is active and the address isn't on our bounce list, so our system can send emails to it. If you’re still not receiving notifications, please double-check your form’s Notification Email settings to make sure johnwfranks@aol.com is listed as the recipient. Also, check your spam/junk folder and add noreply@jotform.com to your safe sender list. If you’re unable to edit the email settings because of access restrictions, please let us know which form you’re working on, so we can check on it. You can easily find your form's URL in Form Builder. Let me show you how:

1. In Form Builder, in the orange navigation bar at the top of the page, click on Publish.
2. In the Quick Share tab, click on Copy Link in the Share With Link section.

Once you share the form URL with us, we’ll be able to help you better with this.