Unable to sign up for Jotform

I keep getting an error message that my email is invalid (though it is not). Please help!

Hi Michelle,

Thanks for reaching out to Jotform Support. I'm an AI assistant. I'll do my best to help you until someone from the support team is available.

If you are receiving an error that your email is invalid during sign up, please double-check the email format and ensure there are no extra spaces or typos. Also, try using a different browser or clearing your browser cache.

If the issue persists, it might be related to email verification settings or temporary system issues. You can also try signing up with another email address to see if the problem continues.

Give it a try and let us know how it goes.

Best regards,
Jotform Support

Unfortunately I've now received a notice that I've reached the attempt limit when I tried to sign up again to take a screenshot to attach here.

Hi Michelle,

I checked on our end, and it looks like your email michelle@247capitaladvisors.com is currently tied to a guest account. Guest accounts are created automatically when someone submits a form without signing up first, and they don’t allow login access. That’s why you’re seeing the invalid email error when trying to register. To fix this, you’ll need to sign up for a full Jotform account. You can follow these steps:

1. Go to our Sign Up page.
2. Enter your name, create a password, and use your email michelle@247capitaladvisors.com again.

If you're still unable to sign up, you can try these alternative methods:

1. Use a different browser, either a private window or incognito mode.
2. Use a different device.
3. Use a different network/internet connection.

Once you create a full account, you’ll be able to log in normally, manage forms, and avoid the signup errors.

Give it a try and let us know if you have any other questions.

Hi Kenneth: I tried all these methods. I went again to your sign up page and got the error "You've reached attempt limit" still. I mentioned this in my prior email. I tried from a different browser. I tried from my phone using a different network.

Can you please delete my guest account? I'd like to sign up for an account so this is really frustrating that I cannot.

Hi Michelle,

Since you’re still seeing the “attempt limit” error after all troubleshooting, we’ll need to escalate this to our higher support team for review.

In the meantime, you can try the following;

• Signing up with a different email address
• Signing up with a social login (Google, Microsoft, etc.) to create your account.

Thanks for your patience.

Thanks but I want to use this for our business so I'd prefer to not use a personal email address. Please let me know the outcome of the escalation.

Hi Michelle,

I see that this issue was already escalated to our Developers, we’ll let you know once we hear back from them.

Thanks for your patience. We appreciate it.

Hi Michelle,

It should be fixed. Can you give it another try and let us know if you face the issue again?