Exceeding account's limit

Shaina

Jotform Support

Replied on August 19, 2025 at 3:07 PM

Hi Danielle,

Let me take a look at this for you. To do that, we’ll need your permission to access your account. Don’t worry, you can turn it off again once we’re done. Let me show you how to do it:

1. In the top-right corner of your My Workspace page, click on your Avatar/Profile Image icon.

2. In the Dropdown menu that opens, click on Settings.

Previous form would not allow me to respond.

I have unlocked the forms for your access. Thank you!

Hi Danielle,

Thanks for your update. I see you have unlocked the forms to allow access. If you need any further assistance, feel free to reach out.

Best regards,
Shaina

Hi Danielle,

Your previous thread is about exceeding your account's limit. Since you're unable to open that thread, I'll answer you here instead. I went ahead and recalculated your limits and your account is now active. You should be able to use your forms again.

Reach out again if there’s anything else we can help you with.