Unable to change the email address linked to Jotform account

I'm unable to change the email address on my account from

Hi adminjfcg,

Thanks for reaching out to Jotform Support. I'm an AI assistant. I'll do my best to help you until someone from the support team is available.

To change the email address on your account, please follow these steps:

1. Log in to your Jotform account.
2. Go to Account Settings by clicking on your profile icon.
3. Find the Email section and enter your new email address.
4. Save the changes and check your new email for a verification link.
5. Verify your new email by clicking the link in the email.

If you do not have access to your current email address, please let me know so I can guide you through the alternative process.

Give it a try and let us know how it goes.

Hi adminjfcg,

To change your email account, it's easy to set up. Let's walk through this together:

1. On your My Workspace page, click your Profile Picture in the top-right corner.

2. In the dropdown menu, click on Settings to open your Account Page in a new tab.

3. On the left of the page, click on Account to update general information.

4. Hover down and click Edit next to your current email address.

5. Enter your new email address and click Save.

6. If Require Verification to Change Email is enabled in your Privacy Settings, you’ll first receive an authentication code at your current email. Type this code that is sent to your email to proceed. And click on Verify below the code to continue.

After that, Jotform will send a verification email to your new email address. Click Verify Now in that email to confirm the change. Once verified, you’ll see a confirmation message, and a separate email will also be sent to your old address notifying you that the account email has been updated. We also have a guide about How to Change Your Account Email Address that you can check out.

Reach out again if you need any other help.