Workflows: Approver not receiving email

I have an approval workflow setup in my form, but when a submission is made, they aren't going to the approver. Can you help?

Hi Wilmington_Eye,

The reason you're not getting emails is that your email address, hr@wilmingtoneye.com, was added to the bounce list. For more details on why it was bounced, check the reason below:

Reason(s) : bounced (host wilmingtoneye-com.mail.protection.outlook.com[52.101.42.14] said: 550 5.4.1 Recipient address rejected: Access denied. For more information see https://aka.ms/EXOSmtpErrors [MWH0EPF000A6735.namprd04.prod.outlook.com 2025-08-19T14:21:08.365Z 08DDDC1CB443E635] (in reply to RCPT TO command))

I removed it from the bounce list, so you should now receive email notifications again. To prevent this from happening again, we recommend setting up your SMTP as your sender email. This way, notifications will be sent from your SMTP server instead of Jotform’s. Let me walk you through setting it up:

1. Go to the Settings page while logged in to your Jotform account and click on Add Sender Email in the Sender Emails section.

2. In the window that opens, select your Email provider and click on the Continue button. I used Custom SMTP in this example.

3. Enter your email provider's details, click on Send Test Email to check if it’s set up correctly, and then click on Save.

Don’t forget to also select your email address in your email settings, whether you’re using it in Form Builder or Workflow Builder. For more information about custom SMTP, check out our guide on How to Set up SMTP for a Form. You can also Whitelist Jotform IP Addresses and Domains to prevent important emails from being marked as spam or blocked.

Give it a try and let us know if you need any help.