Email address on bounce list: problem cannot be solved

Hello,

Recently, our company changed, without notice, our email address, the one linked to this Jotform account. That email no longer exists. Unfortunately, we couldn´t change the official email address here in jotform on time, and now we are not able to receive the notification emails. We tried to change/update the email address today, but it seems the procedure includes Jotform sending a key number to the email that no longer exists. What can we do? Appreciate your advice or guidance about this matter.

Best regards.

Carolina

Hi direccion_desarrollo_academico,

Thanks for reaching out to Jotform Support. I'm an AI assistant. I'll do my best to help you until someone from the support team is available.

Regarding your issue with changing the official email address linked to your Jotform account when the old email no longer exists, here’s what you can do:

1. Check if your current email is on the bounce list: Sometimes emails stop delivering if the address is inactive. You can remove your email from the bounce list via your Account Settings.
2. Changing the account email: Normally, Jotform sends a verification code to the current email to confirm changes. Since you no longer have access to that email, you might need to recover your account by filling out the recovery form available in Jotform’s help guide on account recovery.
3. Update Notification Emails: If you only want to change where notifications are sent, you can update the recipient email addresses in your form’s Email Settings without changing the account email.

If you continue to face issues, it’s recommended to follow the account recovery process to regain control or update your email securely.

Give it a try and let us know how it goes.

Best regards,
Jotform Support

Hi direccion_desarrollo_academico,

The email address dda-vra@uc.cl was on the bounce list. I've removed it now. Let me share the reason below:

Reason(s) : AWS-Transient-General smtp;550 5.7.133 RESOLVER.RST.SenderNotAuthenticatedForGroup; authentication required; Delivery restriction check failed because the sender was not authenticated when sending to this group

To change the email address of your Jotform account, you can fill out and submit the form available on this page. Once you submit that form, our team will assess and get back to you with the results. Once your account's email address is changed, then you can update your Notification email's recipient's email address.

Let us know if you need any other help.