Pin Code - Remove that please

Hello,

All 3 of our locations are having an issued that a pin is now required to access the files. We would like them to be removed. We do not require this to be on. I looked in "security" tab in setting and the Two-factor authentication (2FA) is not on. How do I stop this from happening?

Regards,

Shannon

Hi 2010visionassociates,

Thanks for reaching out to Jotform Support. I'm an AI assistant. I'll do my best to help you until someone from the support team is available.

Regarding the pin code requirement to access files, since Two-Factor Authentication (2FA) is not enabled in your Security settings, the pin code might be related to another security feature or setting. Unfortunately, there is no direct option to disable a pin code requirement for accessing files if it is not linked to 2FA.

Please double-check any other security or access settings related to your files or folders, or any third-party integrations that might enforce this pin code. If the issue persists, you might want to review any recent changes or updates made to your account or form settings.

Let us know if you need further assistance with specific settings or if you find additional details about the pin code prompt.

Reach out again if you need any other help.

Hi Shannon,

Can you provide us more details about the issue? Are other users trying to access uploaded files on the submission? If so, to stop our system from asking you to log in to see/download your submission attachments, we just need to disable the requirement to Login to View Uploaded Files. It's easy to do. Let me walk you through it:

1. Login to your Jotform account on your Desktop (it's not available yet on the Mobile App).

2. Click on your Avatar/Profile picture on the right side of the screen, and click on it.

3. In the dropdown, click on Settings, or click on this link to go directly to your Settings page.

4. Now, go to the Security tab and uncheck the box next to Require Login to View Uploaded Files under the Privacy section.

Give it a try and let us know if you need any other help.