Tentando acesso à tabela

Olá, bom dia

Estou tentando acessar a planilha do rda, mas aparece a mensagem de erro

Hi UsimigMan,

Thanks for reaching out to Jotform Support. I'm an AI assistant. I'll do my best to help you until someone from the support team is available.

It looks like you're encountering an unexpected error message when trying to access your RDA spreadsheet. The message indicates that the issue has been detected and will be fixed soon.

Please try accessing your table again after some time. If the problem persists, feel free to update us with any new details.

Reach out again if you need any other help.

Best regards,
Jotform Support

O problema persiste desde ontem, e outros colaboradores nos quais compartilhei a planilha conseguem acessar

Hi UsimigMan,

Since other collaborators can access the table without issues, please check the following:

1. Verify your access permissions: Ensure your user role for the shared table is set correctly (Read Only, Commenter, or Collaborator).
2. Confirm you are logged into the correct Jotform account: Sometimes access issues occur if logged into a different account than the one with permissions.
3. Try clearing your browser cache or using a different browser: This can resolve unexpected access errors.

If these steps don’t resolve the issue, please let us know.

Reach out again if you need any other help.

Best regards,
Jotform Support

Já fiz as 3 condições e mesmo assim o erro continua

Hi UsimigMan,

Since you have already tried the suggested steps and the error persists only for you, this might be a specific account or device-related issue.

Please try accessing the table from a different device or network to see if the problem continues. Also, ensure your Jotform app or browser is fully updated.

If the issue remains, we will need to investigate further on our side.

Reach out again if you need any other help.

Best regards,
Jotform Support

Agora tenho a certeza que é com o meu perfil, porque eu entrei no mesmo navegador, no mesmo computador em um login diferente e acessei, quero saber o problema persiste no login do criador do formulário?

Hi UsimigMan,

A support team member has taken over your case and will assist you further. I will no longer respond in this thread.

Best regards,
Jotform Support

Eu preciso que isso seja feito logo

Hi UsimigMan,

Our Portuguese Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, since you have already tried verifying your permissions, logging into the correct account, clearing your browser cache, using different browsers, and the error still persists only for you. Here are a few additional steps to try.:

1. Access the table from a different device or network: This can help determine if the issue is device or network-specific.
2. Ensure your browser is fully updated: Outdated versions can sometimes cause access problems.
3. Try logging out and back into your Jotform account: This can refresh your session and permissions.

In line with this, I tried to access the Jotform table from one of my forms, and it is working the way it is supposed to be. Take a look at the screenshot below:

I have cleared form caches to refresh the form. Can you go ahead and try it again and let us know how it goes? If you’re still having the same issue, we’ll look into it more to see if we can figure out what’s going on.

Keep us updated and let us know if you have issues.

How I said before, I did everything you've asked

Hi UsimigMan,

Let me take a look at this for you. To do that, we’ll need your permission to access your account. Don’t worry, you can turn it off again once we’re done. Let me show you how to do it:

1. In the top-right corner of your My Workspace page, click on your Avatar/Profile Image icon.

2. In the Dropdown menu that opens, click on Settings.

3. Next, in the panel on the left, click on the Security tab.

4. If you haven’t opened your Security page in a while, it’ll ask you to verify. To do that, click on Send Verification Code.

5. Then, enter the Verification Code you receive in your email.

6. Finally, at the bottom of the page, toggle the Jotform Support Access to the On position.

After we hear back from you, we’ll have a better idea of what’s going on and how to help.

Eu autorizei o acesso de vocês, o link da tabela é:

https://www.jotform.com/tables/251606874484668

Consegui acesso novamente