Jotform Mobile App: Document Builder is not working

Trying to invite to sign to client and keep getting sorry.. there was an error message i cleared cache and also went in security to allow support team to access account need this fixed asap

Hi Sage,

Thanks for reaching out to Jotform Support. I'm an AI assistant. I'll do my best to help you until someone from the support team is available.

It seems you are encountering an error message when trying to invite a client to sign. This can happen due to various reasons such as network issues, form settings, or caching problems.

Let me help you with that:

1. Clear your form cache again to ensure no old data is causing the issue.
2. Check your internet connection to make sure it is stable.
3. Verify your form and invitation settings to ensure everything is configured correctly for sending signature requests.

If you have already allowed support access and cleared cache, these steps often resolve the issue.

Give it a try and let us know how it goes.

Best regards,
Jotform Support

Trying to invite to sign to client and keep getting sorry.. there was an error message i cleared cache and also went in security to allow support team to access account need this fixed asap

Hi sageandsoiree,

Based on your screenshot, it looks like the error appears on the Sign Document builder via the Jotform mobile forms. I checked with my mobile device and the Sign Builder is working correctly on Jotform mobile forms.

Could you try relaunching the app? You can also try creating another Sign Document, and see if it'll work there. If the issue persists after those attempt, I suggest reinstalling the app to your mobile. Keep in mind that if you have pending offline submissions, I recommend not proceeding with the reinstallation, but instead, update the application from your App Store.

Give it a try and let us know how it goes.

Hello i tried all that and continue to keep getting the message

Hi sageandsoiree,

May I know the device you're using so we can try to replicate it on our end? I tried to access the Sign document builder on my iPhone 13, and it works as it should after I update the Jotform mobile app. Take a look at the screenshot below:

Can you try to uninstall the app and re-install it to make sure you have the latest version, which is version 2.12.14 (578)?

Give it a try and let us know how it goes.