AI Agent Link: An error occured error message

Hi Radhika,

Thanks for reaching out to Jotform Support. In order to thoroughly troubleshoot the issue you're experiencing, our team would like to clone your AI agent along with its associated knowledge base. By replicating your environment, we can more accurately diagnose the problem and work on a tailored solution. We also suggest logging out to your account, clear the browser history and then try to log in again? I've gone ahead and cleared your clear cache.

If the issue persists, can you send either a screenshot or a quick recording of what’s going on? Loom works well for recording, or you can upload to Google Drive or Dropbox and send us the link. Or you can use this guide for taking a screenshot.  

Once we hear back from you, we'll be able to help you with this.

Please go head and resolve this asap.

Hi Radhika,

This usually happens when there’s a temporary system issue with the recrawling process or when the link being indexed cannot be accessed properly. Here’s what you can do to try resolving this:

1. Re-authenticate and refresh. Log out of your Jotform account, clear your browser cache, and then log back in to retry enabling periodic recrawling.
2. Verify the source link. Double-check that the links you added in the Knowledge Base are accessible publicly and don't require special authentication or login. Links that are blocked or restricted can cause the recrawling error.
3. Adjust Frequency and Retry. Switch the recrawling frequency from Monthly to Weekly or Daily as a test, then save and see if the error persists.
4. Use a Different Browser/Network. Sometimes cached data or network restrictions may trigger false errors. Try testing the same action in another browser, Chrome, Edge, Firefox, or network environment.

If the issue continues after these steps, can you send us a short screen recording of the steps you’re taking? It’ll help us pinpoint the issue. Loom, Google Drive, or Dropbox links all work fine. This will help us replicate your environment and resolve it as quickly as possible.