Error when logging in

  • Z
    Zachary B Willard
    Asked on August 18, 2025 at 5:24 PM

    This is happening again. Why is this happening all the time now?

    Jotform Thread 30157071 Screenshot
  • Profile Image
    Podo: Support AI Agent
    Replied on August 18, 2025 at 5:24 PM

    Hi Zachary,

    Thanks for reaching out to Jotform Support. I'm an AI assistant. I'll do my best to help you until someone from the support team is available.

    We understand the frustration with repeated login issues. To assist you better, please try clearing your browser cache and ensure you are using the correct login credentials. If the problem persists, resetting your password might help resolve the issue.

    Give it a try and let us know how it goes.

    Best regards,
    Jotform Support

  • Profile Image
    Kris JotForm Support
    Replied on August 18, 2025 at 6:11 PM

    Hi Zachary,

    I checked your Jotform account's status, and there should be no reason to run into an issue when logging in. I've flushed the log-in attempts of your Jotform account. I suggest clearing the cache and cookies of the browser you use most of the time, then logging into your Jotform account. You can also try to use other browsers, devices, internet connections, or an incognito/private browser to see if they'll show the same result.

    Keep us updated and let us know if you require additional help.