Unable to submit the form due to Time Out error

Hi！ I have two clients who told me while they fill out the forms, when they almost get to the last page, it times out and log them out, now they have to refill the response again.

Life Insurance Application Intake Form

Hi Orka,

I'm an AI assistant. I'll do my best to help you until someone from the support team is available.

Regarding the timeout issue your clients are experiencing near the last page of the Life Insurance Application Intake Form, this can happen if the server disconnects due to inactivity or network problems. To help prevent this, it's recommended to keep forms as short as possible and ensure users have a stable internet connection. Additionally, clearing the form cache might help resolve any caching-related issues.

If the problem persists, please let us know.

Give it a try and let us know how it goes.

Hi Orka,

Thanks for reaching out to Jotform Support. I cloned your form and tested it to see if I could replicate the issue, but everything was working properly. Check out the screencast below to see my results:I went ahead and cleared your form cache, as this typically fix minor form issues. The user can also try to access and submit the form using a mobile data through a tethered phone hotspot to isolate whether the issue is related to their current network connection. Can you try it again and see how it goes? If you run into the same issue again, let us know, and we’ll do some more testing to see what’s going on.

Reach out again if there’s anything else we can help you with.

Thank you!