Sliders with Calculated Result widget is not working

I have a Jotform that is experiencing the exact same issue as was reported here https://www.jotform.com/answers/27620841-form-calculation-widget-total-score-always-showing-0

The form was working and a few days ago just stopped, no one had gone into it to make any changes. Last week I was attempting to troubleshoot the issue but as far as I can see there is nothing wrong with it.

The published version of the form is here: https://form.jotform.com/250994702672060

As you can see when you move the sliders the number in the field called "Promo SLA total - number of business days" flickers but does not display the weighted average as it should.

As the issue mentioned above resolved on its own I was unable to use that as guidance to fix the problem, so I am hoping someone can assist. Thanks, and please let me know if there is any other information you might need to investigate.

Hi Brandy,

Can you double-check the Configuration of the Sliders with the Calculated Result widget to make sure that it is correctly set up? Also, to configure the sliders, you assign names and values to each slider option. The values represent the numerical amounts used in calculations, while the names are the labels shown to users. For example, for window cleaning, you might assign different values based on the number of windows.

When setting up the calculation formula, you use the field numbers (like #1, #2, etc.) to represent each slider. You can add, subtract, multiply, or divide these values. For example, if you want to add the values of four sliders and multiply by a fifth slider (such as a service frequency multiplier), your formula would look like this:

(#1 + #2 + #3 + #4) * #5

If you’re still having the same issue, we’ll look into it more to see if we can figure out what’s going on.

Let us know how it turns out.

I'm not following what you are asking me to do - again, this was working correctly and then just stopped and no changes were made on our end.

I do not believe the issue is in the Sliders with the Calculated Result widget, I believe it is in the form calculation widget.

Hi Brandy,

I checked your form and it seems like your widget's configuration is incomplete:

Since the Promo Filter doesn't have values, there is no value that it can slide on. Also, you only have 6 sliders. #1 stands for the first slider's value, #2 for the second slider's value, and so on. And your formula seems to exceed that, as shown in the screenshot below:

If you want to get the average of the 6 sliders, you can follow this formula instead:

You can add values to the last slider for it to work as shown below, and that should fix it.

Try that out and get back to us if you have any issues.

Thanks to both of you for the guidance... the form somehow had cut off my entries in the middle, but I had a copy of them and was able to reauthor. It's possible I am almost at an entry limit, but was able to make this work.

I was able to modify the formula in the Sliders with the Calculated Result widget to show the correct information so I removed the (still not functioning)  form calculation widget, so this is now working as expected.