Please resolve my cancellation of my subscription request i made to you months ago

Hi,

You are still billing us for a service we don’t use.

You are simply not cancelling it because you can’t match the email correctly even though you know we aren’t using your service??

Try one of these emails –

hello@sabio.com.au

Admin@sabio.com.au

bec@sabio.com.au

sophie@sabio.com.au

If not, you will need to sort it at your end.

Can you please resolve this within the week. If not, I will be forced to take action against you for continuing to charge on the basis that you can’t exactly match our email. The fact is I am the owner of Sabio and I gave a clear instruction to cancel the subscription.

I await your response.

Adrian

  Adrian Basile

CEO and Founder

07 3854 1455

0418152211

adrian@sabio.com.au

From: Jotform <noreply@jotform.com>

Sent: Sunday, 13 July 2025 11:11 PM

To: Adrian Basile <Adrian@sabio.com.au>

Subject: Re: Payment Inquiry from Sabio Agency

There’s a new response on your question:

Payment Inquiry from Sabio Agency

Hi Adrian,

I've checked your email address, Adrian@sabio.com.au, but it is linked to a Starter Plan account, and there is no record of a previous subscription. Can you share with us the correct email address associated with your paid account?

Once we hear back from you, we'll be able to help you with this.

Answered by

Lorelie

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Hi Adrian,

Thank you for reaching out to Jotform Support. I've gone ahead and reached out to our relevant team to check on your account. We’ll get back to you as soon as we get an update from them.

Thanks for your patience. We appreciate it.

Hi Adrian,

Thanks for patiently waiting, and apologies for the delay. I understand that you're seeing charges from Jotform. To help us look into this further, could you please provide the following details for verification:

• Name as it appears on the card
• Last 4 digits of the card
• Expiration date
• Card brand (Visa, Amex, etc.)
• Amount charged
• Date of the charge
• Screenshot of the charge from your statement

Once we receive this information, we’ll be able to assist you further.