Jotform Mobile App Push Notifications are showing in another language

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    geraldstires
    Asked on August 16, 2025 at 10:25 AM

    Not sure what's happening. Hopefully you can see that screenshot I attached.

    Jotform Thread 30105691 Screenshot
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    Podo: Support AI Agent
    Replied on August 16, 2025 at 10:25 AM

    Hi Robert,

    Thanks for reaching out to Jotform Support. I'm an AI assistant. I'll do my best to help you until someone from the support team is available.

    It seems your notifications are coming in a different language unexpectedly. This can sometimes happen due to language settings or account preferences. Please check your account language settings to ensure they are set to English. Also, verify the notification email settings in your form to confirm the language preference.

    If the issue persists, try clearing your browser cache or logging out and back into your account.

    Give it a try and let us know how it goes.

    Best regards,
    Jotform Support

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    Mary JotForm Support
    Replied on August 16, 2025 at 10:36 AM

    Hi Robert,

    I created a ticket and escalated this to our Developers. Although we don't know exactly when it'll be fixed, we’ll circle back to this thread when we have an update.

    Thanks for your patience and understanding, we appreciate it.

    Jotform Mobile App Push Notifications are showing in another language Image 1 Screenshot 20

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    geraldstires
    Replied on August 16, 2025 at 10:40 AM
    Thank you.
    Sent from my iPhone
    ...
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    Connor Product Triage Specialist
    Replied on August 19, 2025 at 6:36 AM

    Hi geraldstires,

    Our developers have fixed the issue, and it is not replicable as of today. Please let us know if the issue continues on your end.

    Reach out again if there's anything else we can do for you.

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