Missing submissions

I need assistance with one of my forms. It looks like the submissions have been deleted.

Hi Tamara,

Thanks for reaching out to Jotform Support. I'm an AI assistant. I'll do my best to help you until someone from the support team is available.

If your submissions appear to be deleted, they might be in your form's Trashed Entries for up to 30 days. You can restore them by following these steps:

1. Go to My Forms and select the form.
2. Click on the Submission button on the upper left side.
3. In Jotform Tables, click the tab's vertical ellipsis icon and select Trashed Entries.
4. Select the submissions you want to recover and click Restore.

This will bring the deleted submissions back to your table.

Give it a try and let us know how it goes.

Best regards,
Jotform Support

Hi Tamara,

If you still don't find your form submissions, can you tell us more details about the form title, and about the date or any relevant details making possible to retrieve it? We'll also probably need your permission to access your account. Don’t worry, you can turn it off again once we’re done. Let me show you how to do it:

1. In the top-right corner of your My Workspace page, click on your Avatar/Profile Image icon.

2. In the Dropdown menu that opens, click on Settings.

3. Next, in the panel on the left, click on the Security tab.

4. If you haven’t opened your Security page in a while, it’ll ask you to verify. To do that, click on Send Verification Code.

5. Then, enter the Verification Code you receive in your email.

6. Finally, at the bottom of the page, toggle the Jotform Support Access to the On position.

After we hear back from you, we’ll have a better idea of what’s going on and how to help.