Cannot create Signed document

Yesterday, I was able to create a new sign document very easily from My Workspace. That button is now gone and I cannot create a new sign document. Please help!

Hi Karen,

Thanks for reaching out to Jotform Support. Can you try clearing the cache of your browser or use an incognito window to try and create the signed document again? Meanwhile, let me show you the steps to create a sign document with Jotform Sign again. Let me show you how:

1. On your My Sign Documents page, and click on Create Sign Document on the left side of the page.
2. Click on Upload Document to upload your own document from your device.
3. Drag and drop your document into the Upload box, or click on Upload Document to select it.
4. Once you add your document, click on the Create Signable Document button.

After you create your document, you’ll see an option asking whether to detect fields automatically. To detect fields automatically:

1. Click the Detect Fields button in the option that appears below the green navigation bar.
2. After it matches the suitable elements with the spaces, click on Keep All.
3. If you want to delete a field, just click on it and then click the Trash Can icon below it.

Or you can manually match your fields:

1. Click on the Dismiss button in the option that appears below the green navigation bar.
2. In the Document Elements menu on the left, drag and drop the elements to your document.

Give it a try and let us know if you need any help.