Total Submissions Limit is not recalculating.

Hi. This morning I deleted past submissions and also emptied trash and cleared cache, but the total available for submissions is not recalculating.

Hi FLACSO,

Thanks for reaching out to Jotform Support regarding the total submissions limit not recalculating after you deleted past submissions, emptied the trash, and cleared the cache. When you delete submissions, they are moved to the Trash and remain there for 30 days before being permanently deleted. These trashed entries still count against your total submission storage and limits until they are permanently removed/Purged from the Trash.

To ensure your submission limit recalculates correctly, you need to permanently delete the trashed submissions. Here’s how to do it:

1. In Jotform Tables, click on the Three Dots icon next to your form title in the tabs.
2. In the dropdown menu, click on Trashed Entries to open the Trash menu.
3. Then, in the Trash menu on the right, click on the Checkboxes to select the submissions you want to purge. To select all, click on the Select All button.
4. Now, click on Delete Forever, and in the warning window, click on the Delete button to confirm.

To avoid permanently losing submission data, it’s recommended to Download Form Submissions as Excel, CSV, or PDF. Purging deleted submissions will free up your Submission Storage and Upload Space but won’t affect other limits. You can also check out our guide about Account Usage and Limits for more information.

Also, note that the monthly submission limit resets on the first day of your monthly usage cycle. You can check your reset date on your Account Usage page. If you have already purged the trash and the limit still does not update, allow some time for the system to reflect the changes. After checking your Account usage, it has been recalculated. Try logging out from your account and end all sessions, then log back in and refresh your Workspace dashboard.

Give it a try and let us know how it goes.