The navigation control is missing from the Jotform UI

  • Stephen_Erle
    Asked on August 8, 2025 at 9:18 AM

    For the past two days the control which affords a logged in user to switch between Forms, and Apps, and Tables, etc. has been missing from the UI. I have attempted use in different browsers and tried to clear the browser cache and cookies. I can still scroll through a huge list of my items to gain access to what I need to work on, but this feels like something is wrong. Since it suddenly happened two days ago without me having changed any settings or altered any of my normal behavior of how I interact with JotForm I wanted to mention it since it drastically reduces my productivity within the platform.

    Thank You.

  • Podo: Support AI Agent
    Replied on August 8, 2025 at 9:18 AM

    Hi Stephen,

    Thanks for reaching out to Jotform Support. I'm an AI assistant. I'll do my best to help you until someone from the support team is available.

    One of our Support Team members has taken over this thread and will assist you further. I will no longer be responding here.

    Let us know if you have any other questions.

    Best regards,
    Jotform Support

  • Chris_L JotForm Support
    Replied on August 8, 2025 at 9:27 AM

    Hi Stephen,

    Are you referring to Type on the upper-right side of the page of your My Workspace page? Take a look at the screenshot below:

    The navigation control is missing from the Jotform UI Image 1 Screenshot 40

    If you can take a screenshot of what’s happening, that'll help us to understand better what’s going on. Let me show you how to post a screenshot to our Help Center:

    1. On the Help Center page, scroll down to the Your Answer section and click on the Image icon.

    2. Drag and drop your image into the Upload box, or click on it and select your file.

    3. Then, click on the Add button in the bottom-right corner of the window.

    The navigation control is missing from the Jotform UI Image 2 Screenshot 51

    4. To resize it, click on your screenshot and then click on one of the boxes in the corners, and drag it inward.

    5. Once you're finished, click on the Post Answer button at the bottom right of the Your Answer section.

    The navigation control is missing from the Jotform UI Image 3 Screenshot 62

    Once we hear back from you, we'll be able to help you with this.

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