Request to Cancel Subscription Renewal

  • atchawadeefx
    Asked on August 7, 2025 at 11:29 PM


    Dear Support ,

    Please recommend how to cancelled renew subscript as below detail.

    Invoice # INV-46333877961-1754622232

    AMOUNT PAID$408.00DATE PAID2025-08-07PAYMENT METHODPayPal

    We did not use any Jotform in our organization any more .

    user id : atchaeadee.fx@gmail.com


    Best Regards,

    Atchawadee

  • Podo: Support AI Agent
    Replied on August 7, 2025 at 11:29 PM

    To cancel your subscription renewal, you can manage your PayPal automatic payments directly from your PayPal account by logging in, going to the Payments section, and canceling the Jotform subscription under Manage automatic payments. Additionally, you can check your subscription settings and make changes through the billing section accessible via the Change Plan button below. Let me know if you need more help with this!
    Change Plan

  • Sheena JotForm Support
    Replied on August 7, 2025 at 11:37 PM

    Hi Atchawadee,

    Thanks for reaching out to Jotform Support. Jotform subscriptions are recurring and will automatically renew and charge you on the same date as the original purchase unless you cancel. We offer refunds for subscription payments made within 30 days of the payment date. To request a refund, you need to log in to your Jotform account and fill out our Refund Request form. And our relevant team will email you once they've had a chance to look into it.

    Reach out again if you need any other help.

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