error message when submitting survey

our users are receiving the following error when submitting our survey

Hi Christie,

Thanks for reaching out to Jotform Support. I saw that there are two forms on your account. One is for 2023 and another one for 2024. Can you tell us which of those two forms you are referring to for us to investigate it the issue on our end

Once we hear back from you, we'll be able to help you with this.