Unable to Access Form with "No Healthy Upstream" Message

  • Frantz_Vince
    Asked on August 7, 2025 at 12:44 PM

    My users are all seeing "no healthly upstream" when they try loading and form.

    I cannot log into my workspace - it also shows "no healthy upstream"


    https://form.jotform.com/231843697705163


    Unable to Access Form with No Healthy Upstream Message Image 1 Screenshot 30

    https://www.jotform.com/workspace/

    Unable to Access Form with No Healthy Upstream Message Image 2 Screenshot 41

  • Eliza JotForm Support
    Replied on August 7, 2025 at 12:50 PM

    Hi Vince,

    Thanks for reaching out to Jotform Support. Our Developers are already aware of this issue, and are now working on a fix. I'll get back to you as soon as we get an update from them.

    Thanks for your patience, we appreciate it.

  • Eliza JotForm Support
    Replied on August 7, 2025 at 1:11 PM

    Hi Vince,

    I had the same issue earlier, but it's now working already. Other users got back to us, saying that it's now working on their end, too. While waiting for a confirmation from our Developers, can you check it again on your end, and see if you still have the same issue?

    Give it a try and let us know how it goes.

  • Frantz_Vince
    Replied on August 7, 2025 at 1:29 PM

    OK yes - I was able to get back on.


    I figured it was temporary and waited a while for it to resolve before sending the ticket.


    Also your status page made no mention of the outage or disruption the it even failed to load as well. I see it now shows the short downtime in the sparkline but no incidents on the Aug 7th date.

    https://status.jotform.com/


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