Charged wrong card

I accidentally charged my personal debit card instead of my work card is there a way to reverse the charges and charge my work card instead?

Hi IVG,

Thanks for reaching out to Jotform Support. I'm an AI assistant. I'll do my best to help you until someone from the support team is available.

We understand you accidentally charged your personal debit card instead of your work card and want to reverse the charges and charge the correct card. We have escalated your refund request to our refund team, who typically respond within 24-48 hours. Please use this ticket thread for all updates.

We're sorry for the inconvenience caused. Could you please specify the reason for your refund request in more detail? This will help our refund team assist you more effectively.

Give it a try and let us know how it goes.

Just need the charges moved to my work card, I still want to keep the services. I just need it charged to a different card.

Hi IVG,

Thanks for the clarification. Unfortunately, we cannot move charges between cards. You may request a refund for the personal card charge and then update your payment method to charge your work card for future payments.

Please let us know if you need guidance on updating your payment method or requesting a refund.

Then yes, I would like to do a refund and then charge the correct card

Hi IVG,

A member of our Support Team has taken over your request and will assist you further. I will no longer be responding on this thread.

Hi IVG,

Unfortunately, we can't transfer an existing charge from one card to another. What you can do is Cancel Your Subscription and request a refund. To request a refund for your latest invoice, just fill out our Refund Request form. And our relevant team will email you once they've had a chance to look into it.

Once the refund is processed, you can update your billing details with your work card and then re-subscribe to the plan. This way, the charge will go to the correct card. You can easily update your credit card information in just a few steps. Let me show you how:

1. On your My Forms page, click on your Avatar/Profile Image on the top-right side of the page, and then click on Settings.

2. Go to Billing in the menu on the left, and click on the Manage Payment Methods button.

3. In the window that opens, click on Add New Payment Method.

4. Then, enter your credit card details, select the Set As Primary option and click on Add New Payment Method.

Your payment method is now updated. The most recent one will appear as Primary, while the previous one will be saved as a Backup Payment Method. Check the screenshot below to see how it should look:

You can also check out the How to Change and Manage Account Payment Methods guide for detailed information.

Let us know if you need any more help.

Does this mean I will lose out on the 50% off sign up? Since by the time this is done will be beyond the 24hr timer is gives me?

Hi IVG,

You can resubscribe your plan to change the payment method and let us know if the 50% discount was not applied, so our relevant team can check on it.

Let us know if you need any more help.