Unable to log into my account or reset the password

HI!

Unfortunately I can't login my account. I also don't receive an email when I want to reset my password.

Can you help me with this problem?

Hopefully I can get into my account again.

With kind regard,

Lotte Sloothaak

Hi Lotte,

Thanks for reaching out to Jotform Support. I'm an AI assistant. I'll do my best to help you until someone from the support team is available.

To reset your password, please go to the Jotform login page and select Forgot Password. Enter your username or email and click Send Reset Instructions. Then check your email for the reset instructions and follow the link to create a new password.

If you are not receiving the reset email, please check your spam or junk folder. Also, ensure your email is not on Jotform's bounce list in your account settings. You might want to whitelist Jotform's email addresses to improve deliverability.

If you still can't access your account, you can visit our account recovery guide and fill out the form to get further assistance.

Give it a try and let us know how it goes.

Best regards,
Jotform Support

Hi Lotte,

I checked the account associated with the email address info@metlotte.com, and it is Active. If you're unable to log into your account because the credentials are incorrect, can you try resetting your Jotform account password again to see if you're getting the Reset Password email? It's really easy to do. Let me walk you through it:

1. Go to the Jotform Main page and click on Login at the top-right corner of the page.

2. In the window that opens, click on Forgot Password?.

3. Enter your email address, and then click on Send Reset Instructions.

4. You'll receive an email with instructions on how to reset your password. Open the email and click on the Reset Password button.

5. Enter your new password, enter it again to verify it, and then click on Create a New Password.

There you go. Your new password is now set, and you can use it to log into your Jotform account. You can also check out our How to Reset Your Jotform Password guide for more information.

But, if you're still unable to access your account, you can fill out and submit the Account Recovery form, and the relevant team will get back to you as soon as they can.

Reach out again if you need any other help.

Hello,
I couldn't see the link proper (see attachment) and I guess I filled in the wrong form (See attachment).
Can you please help me?
With kind regard
Met vriendelijke groet,
Lotte Sloothaak
Met Lotte - Therapie & CoachingAGB: 94110897NIP: 223368 Praktijk bezoekadres:Kanariestraat 2a 4815 ED Breda +31 651009785www.metlotte.com (http://www.metlotte.com/)
Disclaimer:
Dit bericht (inclusief de bijlagen) kan vertrouwelijk zijn. Als u dit bericht per abuis hebt ontvangen, wordt u verzocht de afzender te informeren en het bericht te wissen. Gebruik van deze informatie door anderen dan de geadresseerde is verboden. Het is niet toegestaan om dit bericht, geheel of gedeeltelijk, zonder toestemming te gebruiken of te verspreiden. Met Lotte - NIP Psychologie sluit elke aansprakelijkheid uit wanneer informatie in deze e-mail niet correct, onvolledig of het niet tijdig overkomt, evenals indien er schade ontstaat ten gevolge van deze e-mail. Met Lotte - NIP Psychologie garandeert niet dat het bericht vrij kan zijn van onderschepping of manipulatie daarvan door derden of computerprogramma’s die worden gebruikt voor elektronische berichten en het overbrengen van virussen. Externe e-mail wordt door Met Lotte - NIP Psychologie niet gebruikt voor het aangaan van verplichtingen.
Op do., aug. 7, 2025 om 17:34, Jotform <noreply> schreef:
(https://www.jotform.com/?utm_source=question-reply-notification&utm_medium=email&utm_content=header_logo&utm_campaign=jotform-notification-mail)
There’s a new response on your question:
Unable to log into my account or reset the password
Hi Lotte,
I checked the account associated with the email address info@metlotte.com (mailto:info@metlotte.com), and it is Active. If you're unable to log into your account because the credentials are incorrect, can you try resetting your Jotform account password again to see if you're getting the Reset Password email? It's really easy to do. Let me walk you through it:
1. Go to the Jotform Main page (https://www.jotform.com/) and click on Login at the top-right corner of the page.
2. In the window that opens, click on Forgot Password?.
3. Enter your email address, and then click on Send Reset Instructions.
4. You'll receive an email with instructions on how to reset your password. Open the email and click on the Reset Password button.
5. Enter your new password, enter it again to verify it, and then click on Create a New Password.
There you go. Your new password is now set, and you can use it to log into your Jotform account. You can also check out our How to Reset Your Jotform Password guide (https://www.jotform.com/help/489-how-to-reset-jotform-account-password/) for more information.
But, if you're still unable to access your account, you can fill out and submit the Account Recovery form (https://www.jotform.com/help/how-to-recover-your-jotform-account/), and the relevant team will get back to you as soon as they can.
Reach out again if you need any other help.
Answered by
Ruan
View this thread (https://www.jotform.com/answers/29829891-unable-to-log-into-my-account-or-reset-the-password)
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</noreply>...

Hi Lotte,

It looks like you're trying to share a screenshot. Email attachments are not posted to the thread. Can you share the screenshot again using the guide here?

Additionally, I checked our email logs, and I don't see a password reset email sent to info@metlotte.com. So, I triggered the password reset email on my end by using the Forgot Password? button on the login page and entering your email. I then checked the email logs and confirmed the email was sent. Can you check the password reset email now?

Give it a try and let us know if you need any help.