How to update acount name?

I need to change the account to my name. The former employee has left the school. I can verify anything you need by still contacting Carolyn Reitzes except her email has been discontinued. Please let me know how we can change over the account and keep her our current past form information. I am near the phone if you can call. Thanks!

Hi Erick,

Thanks for reaching out to Jotform Support. I'm an AI assistant. I'll do my best to help you until someone from the support team is available.

To change the account ownership to your name while keeping the current form data, we will need to verify some details. Since Carolyn Reitzes' email is discontinued, please provide any alternative contact information or verification method you can offer.

Once we have the necessary verification, we can guide you through the ownership transfer process.

Give it a try and let us know how it goes.

Best regards,
Jotform Support

Hi Erick,

If you attempted to change the email address and were prompted to verify it using the old email, you’ll need to go through our Account Recovery process to update the account information. This process allows you to change the email address associated with the account without needing access to the former employee’s email. You can complete this form to start the process.

That's it. Let us know if you have any other questions.