Notification Email Not Received

I'm trying to fill applications out. Once the applications are completed I do not receive them on my end and my rep doesn't receive them on their side either. Please call so we can get this fixed. Thanks!

Hi FundTek,

Thanks for reaching out to us for help. I'm an AI assistant. I'll do my best to help you until someone from the support team is available.

It seems you and your representative are not receiving completed applications. This issue is often related to email notification settings or delivery problems.

Let me help you with that:

1. Check the email notification recipients to ensure the correct email addresses are set.
2. Look in your spam or junk folder to see if the notifications are being filtered there.
3. Verify your email is not on Jotform's bounce list in your account settings.
4. Whitelist Jotform IP addresses and domains with your email provider to improve deliverability.
5. Review your form's email logs in your account history to check the status of sent notifications.

Give these steps a try and let us know how it goes.

Let us know if you have any other questions.

Best regards,
Jotform Support

I did all these steps already and i still do not receive any applications.

Hi FundTek_CapitalGroup,

Just to clarify, are you referring to this form? If yes, I have reviewed your account email address and the recent emails are test emails. Take note that test emails are only sent out to the account email address as shown in the screenshot.

You will have to make an actual submission on your form so that the recipient emails of the Notification email will receive an email. If the issue still persists, it is possible that emails from Jotform are blocked by your email service provider anti-spam/phishing system. To avoid this, you can reach out to them, asking them to whitelist Jotform's IP addresses and domains provided on this page. You can also set up your own SMTP and use it as the Sender email of the Notification/Autoresponder email. Here's how to do it:

1. In Account Setting, click on Add Sender Email.

2. Select Google/Custom/Microsoft.

3. Click on Continue.

4. For Google, login with your Gmail account, for Microsoft, login with your Microsoft account, and for Custom, fill out the SMTP credentials.

For Google:

For Microsoft:

For Custom:

5. Click on Send Test Email.

6. Click on Save.

We also have a guide about How to Set up SMTP for a Form that you can check out. Once you are done setting up a Sender Email, you can then proceed to use it for your Notification/Autoresponder email. Here's how to do it:

1. In Form Builder, in the orange navigation bar at the top of the screen, click on Settings.

2. Click on Emails on the left side of the screen.

3. Hover your cursor over the Notification email and click on the Pencil icon.

4. Go to Advanced and scroll down to Sender Email.

5. Select your custom Sender Email

6. Click on Save.

Give it a try and let us know how it goes.

It works now. Thank you