I set up a Messenger AI Agent, but it's not working

I connected the AI agent to my Business Facebook Messenger, but it is not working at all. 

Hi Chad,

Thanks for reaching out to us for help. Can you confirm if you were able to successfully connect your AI Agent? You can easily connect your AI Agent and set up a Messenger AI Agent to stay connected with your customers by sending instant and accurate replies on Facebook Messenger 24/7. Let me show you how: 

1. In Agent Builder, in the blue navigation bar at the top of the page, click on Publish.

2. In the menu on the left, click on Messenger Agent.

3. Next, click on Log in with Facebook.

4. In the window that opens, enter your Facebook Business Credentials, and click on Log In.

5. Select the business portfolio you’d like to connect to Jotform Agents Messenger.

6. Then, click on Continue.

7. Select the page you want Jotform Agents Messenger to access.

8. Click on Continue.

9. Review what Jotform Agents Messenger is requesting to do, and click on Save.

10. Finally, click on Got it.

Once you are done setting up Jotform Agents Messenger, you will see a Successfully Connected indication next to your Facebook Business Page in the Messenger Agent section of your AI Agent Builder:

Take a look at the screenshot below to see how this works:

If you've already done this, can you explain a bit more about the issue you're having so that we can have a better idea of what's going on and help you with a solution? Also, can you share with us a screen recording of what’s happening so we can try to replicate it on our end? You can share the video recording on any public sharing platform like Google Drive or Dropbox, or you can simply use Loom to record the video and share the video link with us.

Once we hear back from you, we'll be able to move forward with a solution.