Form conditions not showing correct fields

I have just updated a Form and made it better and added conditions but when I preview it (to make sure all conditions are working correctly) it is missing a whole lot of elements and tables. This means the PDF for this form is missing all of these also. Please help.

Hi Jess,

Thanks for reaching out to Jotform Support. I'm an AI assistant. I'll do my best to help you until someone from the support team is available.

It sounds like the form preview is not showing all elements and tables, which is also affecting the PDF output. This issue can happen if conditions or elements are not properly configured or if there is a glitch in the preview mode.

Let me help you with that:

1. Review your conditions to ensure they are set correctly and not hiding elements unintentionally.
2. Check the form elements in the Build tab to confirm all necessary fields and tables are included and visible.
3. Test the form in a live environment (not just preview) to see if the issue persists there.
4. Verify your PDF settings in the PDF Editor to ensure all form elements are included in the PDF layout.
5. Clear your browser cache or try a different browser to rule out any caching issues affecting the preview.

If these steps don't resolve the issue, please provide more details about the conditions or elements missing, and we can assist further.

Give it a try and let us know how it goes.

Hi Jess,

Can you let us know URL of the form that is not working as expected? Also, let us know what fields specifically you wish to show in what cases. It would be useful if you could share screenshots showing the problem. Let me show you how to post a screenshot to our Help Center:

1. On the Help Center page, scroll down to the Your Answer section and click on the Image icon.

2. Drag and drop your image into the Upload box, or click on it and select your file.

3. Then, click on the Add button in the bottom-right corner of the window.

4. To resize it, click on your screenshot and then click on one of the boxes in the corners, and drag it inward.

5. Once you're finished, click on the Post Answer button at the bottom right of the Your Answer section.

This will help us to understand what's going on.

Once we hear back from you, we'll be able to help you with this.

Hi Bojan,

This is the URL - https://form.jotform.com/250117753563860

Here are some screenshots.

The first photo is a section in the build form, the 2nd photo is the same section in the preview. Its missing Is there another restraint.

Another section - Third photo is from the build form and shows Is there another vehicle and then the vehicle details, 4th photo shows what is seen when in preview, its missing is there another vehicle, vehicle details and when I keep scrolling the form it only shows me safety check and some elements are missing.

The following photos are the end of my form.

This is how it is on build, correct and showing everything.

This is the end of my form in preview.

I have tried to get my form to work on my phone app, but it shows up the same as what I see in preview. I have cleared all cache on both my PC and phone.

Hi Jess,

I’ll need a bit of time to look into this. I’ll get back to you as soon as I can.

Thanks for your patience and understanding, we appreciate it.

Hi Jess,

I looked into your form and I can see that it is connected to a condition. Note that these fields will only show if the condition is met. If this is not what you're looking for, can you provide more details about your requirements so I can assist you better?

Once we hear back from you, we'll be able to help you with this