External thank you page link not redirecting.

I have a quiz, where at the bottom it says to add external link for the thank you page and I have done that and it is not working. Can you help me?

Hi Cori,

Thanks for reaching out to Jotform Support. I'm sorry to hear that the redirection on your form isn't working. I've cloned and tested your form and was able to reproduce your difficulty. Upon reviewing, this is happening because of the invalid conditions added to your form. For example:

Please remove the invalid conditions on your form, and the redirect will work correctly. Let's walk through the steps together on how to do it.

1. In the Form Builder, over the orange navigation bar click on Settings.
2. Click on the Conditions tab and select the invalid conditions by ticking the checkboxes.
3. Scroll up and click on the Delete button.

Once the invalid conditions are deleted, the form redirect should work correctly. For example:

Here's a demo form where the conditions are removed for you to test.

Give it a try and let us know if you have any questions.