Why was I billed two different amounts

  • clickateam
    Asked on August 6, 2025 at 8:52 PM

    Please urgently let me know why i was billed to different amount today. I only have one suscription with youWhy was I billed two different amounts Image 1 Screenshot 20

    Jotform Thread 29810141 Screenshot
  • Christian Ice JotForm Support
    Replied on August 6, 2025 at 9:06 PM

    Hi Jose,

    Thanks for reaching out to Jotform Support. Upon checking, the recent charge on your account was today August 06, 2025, for $468.00 which is the regular price for Silver yearly plan. The other charge was for your last subscription on August 06, 2024, for $278.79 only, since you got a 50% discount and a credit from the unused time of your Bronze monthly plan. You may view and download your invoices for more details. Let me show you how:

    1. Log in to your Jotform account, and then go to the Billing tab.
    2. Now, in the table of invoices, click on an Invoice ID to open it in a new tab.
    3. To download an invoice as a PDF, click on a Download icon on the right.

    Why was I billed two different amounts Image 1 Screenshot 20Let us know if you need any more help.

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