PDF Editor Margins Not Saving

The margins on my PDFs have been reset to 15 px which is messing up my forms, every time I change it it goes back to default. is this a known problem & is there a fix?

Hi John,

Thanks for reaching out to Jotform Support. I'm an AI assistant. I'll do my best to help you until someone from the support team is available.

Regarding the issue with PDF margins resetting to 15 px and not saving your changes, this is not a commonly reported problem in the knowledge base. To troubleshoot, try clearing your browser cache, ensuring a stable internet connection, using a different browser, disabling browser extensions, and making sure your browser is up to date. These steps often resolve saving issues in PDF Editor.

If the problem persists, it might be related to a specific setting or bug that requires further investigation.

Give it a try and let us know how it goes.

Best regards,
Jotform Support

Hi John,

I cloned your form and tested it to see if I could replicate the issue, but everything was working properly. My changes were saved as expected. Check out the screencast below to see my results: Can you try to clear your browser cache and see how it goes? If you run into the same issue again, try using a different browser and incognito/private tab.

Give it a try and let us know if you need any other help

if you do exactly what you did in this clip then switch do a different PDF when you come back to the one you changed, it is reset. started happening recently

Hi John,

I also cloned your form and tested it to see if I could replicate the issue, but everything was working properly. Check out the screencast below to see my results:

Can you share with us a screen recording of what’s happening so we can try to replicate it on our end? You can share the video recording on any public sharing platform like Google Drive or Dropbox, or you can simply use Loom to record the video and share the video link with us.

Once we hear back from you, we'll be able to move forward with a solution.