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PersuasionSystemsAsked on August 6, 2025 at 4:06 PM
I see that I can connect my Twilio account to bring along my phone number for the AI Phone Agent, but can I do this for the SMS Agent?
I'd love to be able to utilize our customer support number after hours with an AI agent.
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Mary JotForm SupportReplied on August 6, 2025 at 4:42 PM
Hi PersuasionSystems,
Thanks for reaching out to Jotform Support. Regarding your question about bringing your Twilio phone number for the SMS AI Agent, the available information doesn't specify that you can use your Twilio phone number specifically for the SMS AI Agent. You'll need to purchase a number from Jotform for the SMS agent.
If your goal is to utilize your customer support number after hours with an AI agent for SMS, this feature may not be supported at this time based on the current knowledge. While the feature you're looking for isn't available at Jotform right now, we've gone ahead and escalated your request to our developers. Exactly when or if it's developed depends on their workload, how viable it is, and how many other users also request it. If there are any updates, we’ll circle back to this thread and let you know.
Thanks for your patience and understanding, we appreciate it.
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