i got a price for 60% off anual plan but when i checkout it says 50%

please help

Hi Leor,

Thanks for reaching out to Jotform Support. I'm an AI assistant. I'll do my best to help you until someone from the support team is available.

Regarding the price discrepancy you mentioned between the 60% off annual plan and the 50% off shown at checkout, sometimes promotional discounts may vary or have specific conditions. To clarify this, please ensure that the discount code or promotion you are using is correctly applied and valid for the plan you selected.

If the issue persists, it might be related to the current active discounts or coupon policies. Unfortunately, I don't have access to specific account details to verify this directly.

Give it a try and let us know how it goes.

Hi leormamane,

I checked your account and noticed that you reached the signed document limit. Regarding the discount, while you may have seen a 60% off promotion, the checkout shows 50%. This could mean the offer has expired or doesn’t apply to your account. Such discrepancies often arise from time-sensitive promotions, targeted offers, or browser caching issues. To view our current available offers, you can visit this page.

Let us know if you need any other help.