Unable to receive signed PDF attachment.

We are directing ad clicks to a jotform, form ID 250543847565061. We

require within the joform that the user sign a pdf.

However, when we are notified of new submissions via email and receive info they entered

into the form fields, some times the signed PDF is not attached.

This most recently occurred for a submission we received today at 11:09 a.m.

Hi Rain,

After checking your Notification Email settings, it was properly configured. This issue only occurs if the user's Email provider blocks, or strips file attachments, or, if the total size attachment is more than 5MB. The total amount of the uploaded file and the PDF attachment should be within its limit. This issue doesn't happen every day, to alternatively resolve this, you can add the PDF link in your email body. This will directly link to the download PDF submission. Here's how:

1. In Form Builder, in the orange navigation bar at the top of the page, click on Settings.

2. In the menu on the left side of the page, click on Emails.

3. Then, hover your mouse over your Autoresponder Email and click on the Pencil icon.

4. In the Email Content window, click on Form Fields, and then select PDF Link. You can add it anywhere you want.

5. Finally, click on Save on the bottom-right side of the Email Content window.

Now, anyone filling out your form will get an email with a link to download the submission PDF:

You can also do the same process in your Email Notification to get the PDF Copy of each submission, if the PDF and uploaded file reaches its maximum limit.

Reach out to us again if you need any more help.