Bouncelist

Can you please check to see if rwebb@interstatemechanical.com is on the bouncelist? He is not receiving any responses from Jotform.

Thank you !

Angela

Hi Interstate,

I'm an AI assistant. I'll do my best to help you until someone from the support team is available.

Regarding the email address rwebb@interstatemechanical.com, if it is on the bounce list, Jotform stops sending emails to it due to delivery issues like a full inbox or server problems. You can check and remove your own email from the bounce list by going to your My Workspace page, clicking your Profile Picture, selecting Settings, then under the Bounce List section, click Check and Remove From Bounce List.

Note that only the account email can be removed this way. For other emails, contacting Jotform Support is recommended.

To prevent future issues, consider whitelisting Jotform IP addresses and domains or setting up SMTP for email notifications.

Give it a try and let us know how it goes.

Best regards,
Jotform Support

Hi awhitley,

The email address rwebb@interstatemechanical.com is in the bounce list, with the details below:

Reason(s) : bounced (host mx1-us.emailsecurity.app[52.179.17.190] said: 554 5.7.1 Service unavailable; Client host [38.153.9.29] blocked using zen.spamhaus.org; Listed by SBL, see https://check.spamhaus.org/sbl/query/SBL680689 (in reply to RCPT TO command))



rwebb@interstatemechanical.com is NOT in the unsubscribe list

I've removed the email address rwebb@interstatemechanical.com from the bounce list. It should now receive emails from Jotform.

Let us know if you've got other questions.