workflow approval is not working

Hi I have a Form to schedule appointment with approval process and the las 3 submissions the workflow is failing to send and make the approval process. Help Help to fix the problem. Thanks

Hi Roberto,

Thanks for reaching out to Jotform Support. I cloned your form and tested it to see if I could replicate the issue, and I ran into the same issue. When I looked at your form, I saw that your Workflow wasn't configured correctly. I took a look at your If/Else Condition element and noticed that no value has been set. That’s likely why the approval email isn’t being triggered. Check the screencast below to see my result:

To fix this, you'll need to set a value that triggers the approval element. In my example, I used Roberto as the value—once that option is selected, the approval process is correctly triggered.

I’ve recorded a screencast below to show how it works in action:

After setting a value, I can now receive an email asking for my approval. Check the screenshot below to see my result:

If that’s not exactly what you’re looking for, can you explain a bit more so I can help you better?

Keep us updated and let us know if you need any more help.