Issue with Downloading PDF Submissions

Hello,

I'm writing to report an issue I'm experiencing with all of my Jotform forms.

When I try to download a completed form submission, the download button does not work. Nothing happens when I click it. The only way I can currently download a submission is by using the "print" option to save it as a PDF.

This issue is affecting all of my forms, and I would appreciate it if you could investigate this problem.

Thank you,

Hi avamericanvisa,

Thanks for reaching out to Jotform Support. Make sure you have a stable internet connection, so the PDF will load smoothly. I checked the form builder, and I see the Original PDF is working:

Also, I've gone ahead and cleared your form caches. Can you try to download the submissions in the form inbox, and see how it goes? It's easy to download your submissions in Jotform Inbox. Let me show you how:

1. In Inbox, click on the Three Dots icon on the left side of the page in the Inbox tab.
2. Click on the Download All button, select the file type you want, and it will automatically start to download.

You can also check out our guide explaining How to Download Submissions in Jotform Inbox. You can also try downloading the submissions in the submissions table. You can follow this guide on How to Download Form Submissions as Excel, CSV, or PDF

Reach out again if you need any other help.