Missing Leads

  • Angie Rivera
    Asked on August 6, 2025 at 9:22 AM

    I was looking forward to using Jotform with my business but the support has been terrible. I need human help. I am not receiving my leads and this is a very serious issue that cannot wait! I have tried all of the obvious things and followed your faq's but nothing helps. I need help today or I will have to complete start over with another company. Please call me at - Angie Rivera - 321.325.0123

  • Podo: Support AI Agent
    Replied on August 6, 2025 at 9:22 AM

    Hi Angie,

    One of our Support Team members will take it from here to follow up shortly.

    Best regards,
    Jotform Support

  • Kyle JotForm Support
    Replied on August 6, 2025 at 9:37 AM

    Hi Angie,

    Thanks for reaching out to Jotform Support. I’ve checked your New Request form and found that no integrations are currently set up to pass submitted leads to your system. That would explain why you’re not receiving them. If you were expecting submissions to go to a CRM, email, or other destination, we’ll need to connect that integration first. To investigate further, can you confirm which platform you’d like submissions sent to? If you had previously set up an integration, can you let us know which one so we can investigate any issue?

    Once we hear back from you, we'll be able to help you with this.

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